Satisfied guests always warm my heart

Jarmila Mrázková works as a receptionist at the "Carlsbad Plaza" hotel. Last autumn she was awarded an exclusive award of the panel of judges in the "Young Receptionist of 2008" competition. Apart from her job, she also studies law at the university college in Karlovy Vary, she speaks English, German, Russian and Spanish and dreams about her own bar on a beach of a country with pleasant warm weather.

1. How was the competition of receptionists organized?

The appearance before the panel of judges started with an interview and then we played a short scene. There were 10 competitors altogether, only two of them were from hotels outside Prague, including me. We all wore our hotel uniforms during the competition.

2. What sort of knowledge did the panel judge?

The questions were focused on the hotel industry. The judges asked questions about international hotel chains operating in the Czech Republic, existing hotel programs, Internet reservation systems or meaning of English terms used in the hotel industry. The panel also wished to know what we would like to achieve in five, ten years and why we had joined the competition.

3. Can you describe the "small scene" you played?

We were given hotel rules which we had to keep. It was confusing now and then, because they were different from the ones we use at our hotels. The judges assessed how we react in a particular situation and how we solve it. I think that the panel was impressed by my communication in English and efforts to solve the situation for the benefit of a guest. I did not prepare for the competition in any special way, because I find the everyday practice and regular hotel training as the best method of preparation.

4. What do you like in your job at the Carlsbad Plaza hotel best?

I love my work in general, from arrival of a guest till his departure, fulfilment of his wishes and requests. I also like administrative work connected with the work of a receptionist and to use the reception program. I enjoy speaking foreign languages and meeting various people. I would recommend Carlsbad Plaza for its unique nature – you cannot find such a wide scale of spa services and conference services at any other hotel in Karlovy Vary. My favourite place is the main reception. You know, we are the key point for our guests. Satisfied guests always warm my heart.

Galleries

Jarmila Mrázková

Whole gallery

Published date: Aug 7, 2011


Add new comment




Shakeology reviews Garry

May 22, 2017 4:20 PM


Thanks for the thoughtful and practical tips. We’ll definitely be implementing this for sure. Thanks and please keep the great advice coming!

React

wooden grill scraper Wilda

May 22, 2017 3:05 PM


Thank you for a great article. I really love your blog. I will bookmark it and come back for more..

React

learn to build a chicken coop tnrylnds01

May 22, 2017 10:20 AM


I've most most likely identified it's so functions here awesome web page

React

Teaching Jobs ASD

May 22, 2017 7:19 AM


A debt of gratitude is in order for this incredible post, i discover it exceptionally intriguing and extremely well thoroughly considered and set up together. I anticipate perusing your work later on.

React

nootropic reviews Rollie

May 22, 2017 6:22 AM


Very useful post, please keep posting about this topic. Thanks for being so thoughtful!

React

economic color copies AsharSeo

May 20, 2017 2:23 PM


Great data on your website, thank you for setting aside an ideal opportunity to impart to us. Stunning knowledge you have on this present, it"s pleasant to discover a site that points of interest such a great amount of data about distinctive specialists.

React

sapi kurban jena

May 20, 2017 8:36 AM


she is nice

React

buy Nugenix Ezekiel

May 20, 2017 4:47 AM


Your expertise of writing did great on inspiring writers.

React

athletic greens dlreshds01

May 18, 2017 4:05 AM


This is extremely remarkable post

React

online dance workout klybrkes01

May 18, 2017 1:14 AM


The material has really mountains my interest

React

http://dtmorning.com/worldwide-delivery-services-help-reliable-courier-company/ azam14

May 17, 2017 11:40 AM


Just pure brilliance from you here. I have never expected something less than this from you and you have not disappointed me at all. I suppose you will keep the quality work going on.

React

emergency plumbing emergency plumbing

May 16, 2017 1:16 PM


The information you have provided is very helpful at all thank you very much for sharing useful information with us.

React

plumbing services plumbing services

May 16, 2017 12:35 PM


Automatically track all packages coming to you by all courier tracking. Set up email and text alerts, so you never have to manually track a package again. Provide delivery instructions, so your carrier knows where to leave packages by using tracking usps.

React

emergency plumbing emergency plumbing

May 16, 2017 10:00 AM


Mortgage holders whose cellars have spilling issues need to contact experts from these organizations ; they repair and waterproof the storm cellar totally, shielding the establishment from water harm.

React

plumbing services plumbing services

May 16, 2017 9:00 AM



This is a great inspiring article. I am pretty much pleased with your good work. You put really very helpful information. Keep it up. Keep blogging. Looking to reading your next post

React

songs songs

May 15, 2017 5:54 PM


I am very pleased to find this site. I wanted to thank you for this great read!! I definitely enjoying every little bit of it and I have you bookmarked to check out new stuff you post. <a href="http://saavnpk.com/">songs</a>

React

survival gear Maricel

May 15, 2017 3:20 PM


I absolutely love this article! This was so amazing I love all the information you shared to us.

React

Visit my profile Visit my profile

May 15, 2017 12:40 PM


This is a great inspiring article. I am pretty much pleased with your good work. You put really very helpful information. Keep it up. Keep blogging. Looking to reading your next post <a href="http://lhcathomeclassic.cern.ch/sixtrack/view_profile.php?userid=506887"> Visit my profile</a>

React

libido drops for men chrtfnlys01

May 15, 2017 6:56 AM


Awesome post! This is a excellent weblog that I will for sure return to more periods this year

React

Displayed items: from 1 to 20 (total 730)
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | Next page

Newsletter

↑ nahoru