Dear Hotel Guests,
Let me tell you about the accomplishments of our hotel achieved last year and present this year's interesting innovations. There is something to look forward to!
We may be really proud of what we achieved last year. In spite of problems connected with the global financial crisis, we managed to realize a lot of grand goals. What is best for us, it is you, our dear guests. We are happy that up to 26% of you return to us during their visits to Karlovy Vary regularly. We appreciate the trust you have in us. 342 of our guests are gold card holders and 288 hold Prestige club silver card. Thanks to the membership you may use all advantages of the Eden Group which we offer to you.
We believe that we will surprise you with numerous innovations this year again. We definitely will not lower our standards. Quite the opposite, we have prepared various improvements for you and did large investments and efforts. We believe that you will appreciate them and that our innovations will make your stay at Carlsbad Plaza hotel more pleasant.
We have equipped every room with a DVD player. You may borrow DVDs from our large film library at the reception. You will watch films on new LCD TV sets which are now installed in every room. Further, we have equipped our business rooms with PC sets and get closer to your image of a professionally equipped hotel office, also due to the wireless telephones which are now installed in the Old House.
We also extend the offer of exclusive cosmetics, which is completed in your rooms every day – you may choose French Thalgo, which is also offered in our Beauty Lounge Magic Charm, Swiss Kräuter Kur which is produced exclusively for our hotel, or Multon Brown, which can be found at most members of the Leading Hotels of the World . Moreover, every guest will receive upon arrival a traditional gift of Karlovy Vary.
Our priority lies in your comfort and we believe that we will be good hosts and you will feel comfortable in our hotel.
Romana Mrvová, Operation Manager of the Carlsbad Plaza hotel